Agent Status Dispositions

• Related Articles

• System Dispositions Definitions and Error Codes

  Answering Machine- Answering machine/voicemail was detected. Fax- Fax tone detected. Busy- System detects a standard busy. No Answer- The call was not answered according to the number of rings defined in IVR script. Operator Intercept- Carrier sends ...

• Agent Video

  ${Contacts.First Name}, Below is a short video to help you with the Agent Module.  Please let us know if this resolves your issue so we can close the ticket or reach out to assist you further. All the best! Agent Module ...

• Agent Dashboards Video

  ${Contacts.First Name}, Below is a short video to help you with the Agent Dashboard.  Please let us know if this resolves your issue so we can close the ticket or reach out to assist you further. All the best! ​ Agent Dashboard ...

• Agent Pro Video

  ${Contacts.First Name}, Below is a link kfor the Agent Pro training video.  Please share this video with all of your team members. All the best! Agent Pro Training Video https://www.spitfiredialers.com/pro-trainingvideos#Agent-Pro To log into the ...

• Chat Issue

  Chat Not Receiving Chats If the Managers are not receiving chats from the Agents, log off the Manager, close the tab and log back into the Manager.