DNC Module

DNC Module

The DNC module has two means of search: List Name or Phone Number.  Once the search has been completed you will be notified if the number exists in any of the DNC lists.  At that point you can add or delete the number from any list by clicking on the plus to add or trashcan to delete.

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• Related Articles

• DNC Video

  ${Contacts.First Name}, Below is a short video to help you with the DNC Module.  Please let us know if this resolves your issue so we can close the ticket or reach out to assist you further. All the best! DNC Module ...

• Agent Status Dispositions

• Move Contact Based on Disposition

  Move Contact Based on Disposition  You can move a contact to another list based on a disposition.  Edit Campaign-Dispositions-Double click on disposition on the right. Select the list or DNC list to move the contact to.  You can also Move Contact ...

• System Dispositions Definitions and Error Codes

  Answering Machine- Answering machine/voicemail was detected. Fax- Fax tone detected. Busy- System detects a standard busy. No Answer- The call was not answered according to the number of rings defined in IVR script. Operator Intercept- Carrier sends ...

• Custom Fields Video

  ${Contacts.First Name}, Below is a short video to help you better understand Campaign Custom Fields.  Please let us know if this resolves your issue so we can close the ticket or reach out to assist you further. All the best! DNC Module ...