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Delete the browser cache with a shortcut: Google Chrome, Firefox & Microsoft Edge The fastest way to get rid of the cache data in Google Chrome is the option "Clear Browser cache". You can access this function with the following shortcut: Press the ...
Manager Global Settings Video
${Contacts.First Name}, Below is a short video to help you with Global Settings. Please let us know if this resolves your issue so we can close the ticket or reach out to assist you further. All the best! Manager Global Settings Video ...
Chat Issue
Chat Not Receiving Chats If the Managers are not receiving chats from the Agents, log off the Manager, close the tab and log back into the Manager.
Duplicate Logins Detected Error
Duplicate Logins Detected This error message appears when the Manager app tab was closed without properly logging out. Simply click on the try again button and it will allow you to login. To avoid this error, go to the menu in the top right ...